![]() Go to the Orders history on your G2A Dashboard, click on the order you need, and locate the Contact seller button.Find the Contact seller button on the Show key page right when you buy the item.If you experience a problem with your digital item purchased on G2A, you need to attempt to resolve the issue with the seller first. Per G2A Terms and Conditions, every G2A buyer has the right to claim the Money Back Guarantee three times in one calendar year, but the total refund amount cannot exceed € 2,500 (almost $3,000). This protection program is supposed to be used after your attempt to resolve the issue with the seller directly but within one year from the date of purchase. If a digital item doesn’t work, doesn’t look as described, or gets removed from your account, this program entitles you to a refund. The Money Back Guarantee program is designed as additional protection for buyers in cases of unresolved legitimate complaints. If the seller fails to react or denies the refund request, you can start a Money Back Guarantee claim. In case you purchased a key that doesn’t work or has already been used, you have seven days to contact the seller. In such situations, you are advised to contact the G2A Support Team. If you have a used or displayed G2A key, the refund will no longer be possible, although, in some cases, it can be resold. This happens when you buy two copies of the same game by mistake, or you realize you purchased a key for the wrong platform. G2A Refunds for Digital ProductsĪs the most popular digital items on G2A’s marketplace are redeemable digital game keys, per G2A’s Support Hub page, you should know that refunds are possible if the key is not displayed yet. The G2A seller must cover the return shipping costs in cases of damage or if the product doesn’t match the description, but not otherwise. The product doesn’t match your expectations, and you return it within 14 days from the delivery date.The product’s delivery has been significantly delayed. ![]() The product doesn’t match the description from G2A.com.If you’re experiencing issues with a physical product bought on G2A, you should know that refunds are possible only during the first 14 days after you receive the product, and if: Buyers of digital products, primarily redeemable game key codes, can count on the Money Back Guarantee program, which is still in beta. Physical items generally need to be returned before the refund is processed. G2A refund policy depends on whether you purchased a digital item or a physical product. Not only do they sell games and other products, but they also offer other services, like G2A Direct for game developers and G2A PAY, an online checkout gateway. With more than 20 million customers, 40,000 unique products, and 400,000 sellers, G2A is at the top of the game for digital marketplaces. ![]() Besides games, on their website, you can find electronic wallet top-ups for various digital platforms, gift cards, software, electronics, and other merchandise. G2A is a global marketplace that primarily resells digital games through redemption keys for PlayStation Network, Xbox, Steam, Origin, Uplay, and more. Chargebacks and Refunds How to Request a G2A Refund How to Get a G2A Refund With DoNotPay? DoNotPay provides a platform for legal information and self-help. DoNotPay is not a law firm and is not licensed to practice law. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. As a result, you should make sure to do your own independent research. However, Steam does say that it will still consider some requests even if they don't meet those requirements, depending on the reasons.IEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. They'll forever be part of your Steam library. ![]() So there's no point in trying to request a refund for games you bought a couple of years ago and never played. It's theoretically possible to submit a request for any game that you've bought on Steam, as long as you purchased it less than 14 days ago and haven't played more than two hours. There are some things to keep in mind before you try to request a refund on Steam.
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